Sometimes solutions to computer issues can be more simple than you think.
I recently received a call from a client about one of their users not being able to open attachments properly when using their webmail portal to access email. Each time the user clicked on an email attachment they were met with unreadable computer language – indecipherable squares and ±!@£$%?|:”}{?(*&^.

Following a Skype call with the user where their screen was shared, I found that each time he opened a PDF attachment, the computer attempted to open it up in Microsoft Word displaying obscure text and symbols! First thing we checked was whether he had the ability to read PDF files i.e. did he have Adobe Reader installed on his computer? It turned out as his computer was new, he did not have it installed. I directed him to download Adobe Reader 9 from Adobe’s site. Since installing Adobe Reader, he can now open all emails and attachments with no problems. This is often overlooked, but the program is not usually installed on new computers as standard.

Something to keep in mind when investigating issues, sometimes the solution is not as hard as you think!

If you are having similar issues, please don’t hesitate in contacting us, the solution may be more simple than you think!